FAQ & Contact
Add: 4th floor, No.698, Xueyuan north street, Gongchen street, Licheng district, Putian city, Fujian province, China. Zip code 351100.
Email: email@example.com or firstname.lastname@example.org
1. Warranty Period:
3 months calculated from the shoe sales documents or invoice date.
2. Return Policy:
30 days within purchase and unused, if the products present mismatched, they can be returned.
During the warranty period, the products can be replaced due to the following problems:
1) If the repair the same part of the shoes twice, still can't normally use.
2) Replacement will be offered if the products appear upper fracture, shoe bottom fracture, and other quality problems during normal use.
4. The guarantee replacement rights won't be enjoyed under one of the following conditions:
1) Damages caused by improper use or preservation.
2) Damages caused by improper operation.
3) Failure to show guarantees card or effective sales vouchers.
4) Beyond warranty period.
5. Guaranteed repairs:
During the warranty period, with valid sales document, free repairs if the products appear shoe unglued, thread off and other quality problems.
6. Delivery date:
The parcels will be expressed in 1~3 days. Any question, pls email to email@example.com
7. Courier and tracking number:
Most of the parcels will be delivered by CHINA POST. Parcels information: https://www.17track.net/en
Or find the tracking page.
8. Invoice Lookup:
Please find the Invoice Lookup
(1)What you see is what you get,our products are all from chinese original brand factory.They are all top quality.
(2)We Ship shoes without box.Reasons as below:
a. Based on a lot of experience,most of shoes boxes are broken when buyers receive them due to long and different journey.
b. If we ship shoes with boxes,weight will be more heavy,for so many buyers have to pay taxes.
We want our buyers just spend less money to get the same product.
c. Buyers care shoes rather than boxes.We will put shoes in much lighter and safer material in every package.
We ensure our buyers will receive them in good condition.
(1) We accpet many payment methods on brandrunning.com,
such as Alipay, Visa,Master Card,T/T,Webmoney,Moneybookers,Boleto,Western Union and so on.
You can choose a method which is the most convenient for you.
To protect your interests,your payment will be temporarily held by aliexpress,and will not be release to us until you receive your order.
(2) If there's any questions about payment,please chat with us directly or message us,we will give you more direct information.
(1) Item Processing Time:
Generally Speaking,We will Ship your items within one day after confirmation of payment,without rest on weekend.
But if some are out of stock or bad weather etc other reasons,we will contact you in the first time,
then you can go on waiting for it or change others color/style to replace,or refund.
(2) Shipping cost:
For Mostly countries,all there's free shipping by Aliexpress shipping,hongkong post or epacket(default shipping method is free shipping).
But if you need others more fit your requirement, just choose,need add few money.
Click Shipping and payment tab on the product detail page, and you will see the delivery details.
You can calculate shipping cost by inputting the required information.
(3) Time in transit: Transit time varies with different shipping methods is different.
Kindly Note: Delivery Time is only for reference,due to certain human or natural causes,may be longer.
When you receive the goods, please inspect it immediately to see whether it matches the description of our offer.
If something is unsatisfactory, please contact us to solve the problem.
Most of the time, it is just a misunderstanding that we will be happy to correct or compensate you next time.
If you want to exchange the items received, you must contact us within 7 days of the receipt of your order.
And you should pay the additional shipping fees incurred and the items returned should be kept in their original status.
(1) Why choose from us:
a.brandrunning.com is professional provider of e-commerce in China.
We have a perfect team and dedicated to international trade for many years.
Our company wholesale Soccer shoes,Running shoes,Basketball shoes,Skateboard shoes,Jerseys,Handbags,Sunglasses,Apparel...
b.Our business creed: with our customers profitability and healthy growth.
c.Our service principles: customer's satisfaction is our greatest success.
We offer Free and Fast shipping,competitive price, Top quality,Combined order, Mix order and Drop Shipping.
d.Our guarantee: All product are 100% NEW and tested before shipment.Customer's satisfactory is ETERNAL TEAM ultimate goal.
(2) Contact us:
If you have any questions regarding a product or a purchase then please message us,we will respond within a few hrs.
If there's anything we can help you,just feel free to contact us,we will give you best service.MR.GUO,your professional Manufacturer and supplier,will wait for you all the time.
(1)Q:Are your products free shipping?
A:Yes, of course.Are all free shipping.
(2)Q:Is there's any tracking number for my items?
A:Yes, we ship every order with their Tracking Number.
(3)Q:Does this product come with retail package?
A:Yes,of course,dear friend.
(4)Q:I am a reseller,I would like to buy many pieces of your item, what's the wholesale price?
A:Dear friend,We are frank seller,heart to do wholesale price and would love to offer free express.
So if you want to do wholesale price,then please contact me timely.
(5)Q:If I ordered today,when will you ship the parcel out?
A:we do Just-In-Time Consignment,the parcels will be shipped out within 1 days as soon as the payment is completed.
However,please kindly note:.
(6)Q:Why it runs such a long time of delivery,...I haven't received my item?
A:Dear friend,please kindly note:
the parcel shipped by china post does not knock on your door directly,but to your local post office.
So please contact the clerk of the post office timely once the item was deliveried.
I do believe,together,we can settle down any problems.
Let both sides explore what problems unite us instead of belaboring those problems which devide us.
Your Kindness will be highly appreciated!
(7)Q:do you have more models for choosing?
A:Yes,of course,just contact with us,we can show you more models for you.Thanks!
(8)Q:I have more questions, what should I do?
A:please message us,we will respond within a few hrs. Thanks!